On June 28, 2023 USCIS launched a new self-service biometric services appointment rescheduling tool on my.uscis.gov. Benefit requestors, and their attorneys and accredited representatives, can now reschedule most biometric services appointments online, without calling the USCIS Contact Center.

This is an important step in USCIS’ efforts to use technical solutions to streamline processes and reduce Contact Center wait times. Read more HERE.