U.S. Citizenship and Immigration Services (USCIS) will be phasing out self-scheduled InfoPass appointments in an effort to push applicants towards online resources. If individuals still wish to schedule InfoPass appointments they need to first contact the NCSC and speak with a customer service representative. If a customer service representative cannot resolve the issue, the individual will be transferred up to a USCIS officer. If the USCIS officer cannot help the individual, only then can the individual schedule an InfoPass appointment.